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The 9 Most Important Call Center Trends to Watch in 2018

The 8 Most Important Call Center Trends to Watch in 2018

2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2018, we’ve identified nine of the most influential trends affecting centers so far.


Source: Mitel


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