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Top Customer Experience Pitfalls to Avoid

Top Customer Experience Pitfalls to Avoid

Christian Szpilfogel, VP of Strategy, addresses a few customer experience pitfalls he’s seen in the industry, and what your business can do to avoid them.


Source: Mitel

How the Professional Services Sector Benefits from Seamless Communications

How the Professional Services Sector Benefits from Seamless Communications

Mitel is a clear choice for professional services. We’re a global market leader, financially stable and growing. We’re both highly credible and referenceable.


Source: Mitel

How to Improve Your Healthcare Patient Guest Experience

How to Improve Your Healthcare Patient Guest Experience

Your healthcare facility’s guest experience affects your reputation and bottom line. Here are three ways to make a memorable hospital guest experience.


Source: Mitel

IHS: Mitel A North American UCaaS Leader

IHS: Mitel A North American UCaaS Leader

In May 2017, we published our North American UCaaS Scorecard, where we evaluated the top ten UC as a service (UCaaS) providers. The purpose of the Scorecard is to determine which service providers currently lead the market for UCaaS and are best positioned to succeed in the long term based on a set of criteria.


Source: Mitel

How to Leverage Mitel Professional Services

How to Leverage Mitel Professional Services

With any communications investment, attention to detail is important. Thinking through what problem your company is trying to solve and fully understanding how to deploy a solution to get the most for your money can be a complicated undertaking.
In many circumstances, as a Mitel customer, you’ll be working closely with a communications partner to implement your new Mitel system. Occasionally, however, your installation may include experts from the Mitel Professional Services team.
What are Mitel Professional Services, and how can they help me?


Source: Mitel

Harris County Scores with Unified Communications at Super Bowl®

Harris County Scores with Unified Communications at Super Bowl

Harris County law enforcement increased productivity and simplified unified communications with Mitel Secure Collaboration.


Source: Mitel

The 8 Reasons that Video Conferencing is Better than In-Person Conferencing

The 8 Reasons that Video Conferencing is Better than In-Person Conferencing

With the many technological advances and rapid adoption rates of video conferencing, we must ask ourselves: why bother with in-person conferencing anymore?


Source: Mitel

September 2017 Partner Blog Roundup

September 2017 Partner Blog Roundup

In this month’s partner blog roundup, we cover: business continuity, securing digital transformation to deliver more value, and tools your contact center needs.


Source: Mitel

How to Solve the Challenge of Integrating Systems

How to Solve the Challenge of Integrating Systems

Integrating systems can be a major headache, and no business is immune to the challenges of combining previously disparate communications channels.


Source: Mitel

Three Ways Mitel Can Meet Your Business’s Cloud Needs

Three Ways Mitel Can Meet Your Business’s Cloud Needs

It’s time to investigate what cloud solution is the best for your business to take advantage of predictable monthly costs, scalability, and future-proofing.


Source: Mitel

6 Surprising Ways to Increase Your Average Daily Rate

6 Surprising Ways to Increase Your Average Daily Rate

Increasing your average daily rate can boost your overall hotel revenue. Here are 6 surprising ways to increase your ADR and improve your guest experience.


Source: Mitel

7 Ways to Deliver Exceptional Omni-Channel Customer Experiences in the Digital Age

7 Ways to Deliver Exceptional Omni-Channel Customer Experiences in the Digital A

How can you make customer experience a competitive differentiator? Here are seven ways to deliver exceptional omni-channel customer experiences.


Source: Mitel

How the Way You're Handling Customer Engagements May Be Wasting Your Time and Money

Save time and money with contact center technology

Find out how to save time and money using contact center technology for an omni-channel customer experience.


Source: Mitel

What is Hosted VoIP and How Can it Set Your Business Communications Free?

What is Hosted VoIP and How Can it Set Your Business Communications Free?

When you combine business communications, mobility and the cloud, something wonderful happens: borders disappear, barriers collapse, costs drop, and productivity rises. It’s happening today at businesses around the globe through the power of cloud communications. If this sounds like the kind of business you want, it’s time to move your voice, collaboration and customer service to the cloud.
 
Hosted VoIP: What is it?


Source: Mitel

Four Steps Growing Businesses Can Take to Leverage High Performance Tools

Four Steps Growing Businesses Can Take to Leverage High Performance Tools

Technology is no longer a limitation for growing businesses. Your success in this market shouldn’t be a function of how much money you have and how much money can you invest in these critical technologies.


Source: Mitel