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MiContact Center Business

 Did you know Mitel MiContact Center products help business of all sizes improving employee productivity and controlling operational costs?

Contact centers come in all shapes and sizes.

To meet the needs of internal “customers,” some departments in large organizations even perform a contact center role without thinking of themselves as contact centers.

At the other end of the spectrum are enterprise-class operations that might have agents at multiple sites worldwide. They require automated interactions, advanced routing algorithms, workforce management tools, and a whole array of other capabilities to work effectively.

Contact centers that build relationships

Whether it is a department, an enterprise, or something in between, the goal of any contact center is ensuring that customers get the kind of service they need to build and maintain profitable relationships:

  • Empower customers
  • Ensure agent productivity
  • Manage efficiently
  • Streamline operations

 

A Mitel solution for Any Contact Center

Informal and Workgroup Contact Centers
The Mitel MiContact Center Office Edition (available for the MiVoice Office platform) meets the needs of small, informal, workgroup-type “departmental” contact centers.

Small Formal Contact Centers
The Mitel MiContact Center Business Edition (available for the MiVoice Business platform) delivers robust contact center, Interactive Voice Response IVR, and multimedia functionality and reporting but packaged specifically for small contact centers that have sophisticated, enterprise-grade requirements. 

Large-Scale Enterprise-Grade Contact Centers
Mitel MiContact Center Enterprise Edition (available for the MiVoice Business platform) is a robust, highly flexible solution that delivers feature-rich Interactive Voice Respose IVR capabilities and contact center monitoring, reporting, forecasting, and agent productivity tools for the most sophisticated contact centers, including virtual, multimedia contact centers with multiple locations and remote agents.

Microsoft Lync-Based Contact Centers
Built natively on the Microsoft Lync Server call control and Lync desktop client, MiContact Center for Microsoft Lync is an end-to-end Lync solution that combines  Automatic Call DistributionACD routing with in-queue messaging, extended Lync presence, real-time reporting, historical monitoring and forecasting, and Customer Relationship Management CRM screen pop functionality.

Outbound Contact Centers
Mitel MiContact Center Outbound is a preview, progressive, power, and predictive outbound dialing solution that includes tightly integrated Customer Relationship Management, campaigning, and agent scripting capabilities. 

Call DNDC Telephone Company to set up your contact center.

Call DNDC Telephone Company to set up your contact center.

For more information on how we can serve your business contact us at a location near you.  Or fill out the form below.

We appreciate the opportunity to quote our contact center solution for your business.

  • DNDC Telephone Illinois
  •  Bloomington IL   309-834-1564
  • Peoria  IL                309-689-8686
  • Champaign IL         309-351-6400
  •  Toll Free 888-737-0011

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