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MiContact Center Enterprise

STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE.

Your contact center is the primary interface to your organization, for your most valuable asset – your customers.

Providing excellent service that will nurture these customer relationships and ensure operational efficiency

involves more than managing call-handling times and abandon rates.

DNDC Offers Mitel Contact Center Enterprise

Mitel Exclusive Business Parter
  • MiContact Enterprise for sophisticated contact centers of all sizes;
  • Small, single sites to distributed, multi-site, virtual contact centers,
  • Seamlessly scales to address any needs.
  • Designed to ensure business continuity,
  • Is a robust, resilient and highly available solution.
  • It delivers extensive custom reporting,
  • sophisticated voice and multimedia workflow routing
  • highly customized interactive voice response (IVR), and easily customized integration s for
  • customer relationship management (CRM) and workforce management (WFM).

Contact Center Enterprise Edition combines Mitel Voice Business  a robust communications platforms, automatic call distribution (ACD) software that resides on the communications platform, and a modular suite of feature-rich, web-based applications that reside on the enterprise server. These include:

Management and Reporting Applications
Mitel Contact Center Business Edition provides a rich tool-set for business and operational insight into your contact center’s performance including:

  1. Historical reporting
  2.  Management tools,
  3. Real-time status,
  4. Call accounting.

Media Distribution and Routing Applications
Build a modern and reliable contact center environment with visual, drag-and-drop designing tools that seamlessly integrate traditional ACD with sophisticated voice and multimedia workflows and multiple contact points, such as email, chat, and social media.

Supervisor and Agent Productivity Applications
Mitel Contact Center Business Edition provides state-of-the-art tools enabling contact center staff to work efficiently and flexibly. From the right phone solutions to seamless integration for remote agents, and CRM integration, Mitel lets you build a contact center that works the way you do.

Third-Party Contact Center Applications
Mitel has partnered with several third-party companies that provide complementary applications to MiContact Center Solutions, ensuring you have easy access to pre-integrated, best-in-class solutions.

These solutions include:

  • Customer Relationship Management
  • Workforce Management
  • Quality Monitoring and Call Recording
  • Outbound Dialing and Campaign Management
  • Presence and Chat Engines
  • Social Media Monitoring

For more detailed  information on our Call Call Center Solutions

Click on PDF MiContact Center Enterprise MiVoice and Matrix pdf

Contact

  • Janet Rudd
  • 309-689-8696
  • Toll Free 888-737-0011

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