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How Your Customer Experience Can Earn Your Company Loyalty

How Your Customer Experience Can Earn Your Company Loyalty

Ten years ago, people would simply pick up the phone and call your business when they needed help. That’s no longer the case. Today, by the time your customers make that phone call, they’ve most likely already tried three other channels to find the answer they’re looking for. The customer’s journey to your business has changed. And so have their expectations.
Your customers’ ideas about what constitutes a good customer experience (CX) have evolved in the same way their lives have evolved. They live and do business in a digital world.


Source: Mitel

Alarm Management: Which Network Problem Matters the Most?

Alarm Management: Which Network Problem Matters the Most?

How can you use alarm management software to make better business decisions? With the right alarm management tool you can prioritize the right information.


Source: Mitel

How to Improve your Customer Experience Strategy for Double the Revenue: Part 2

How to Improve your Customer Experience Strategy for Double the Revenue: Part 2

Your customer experience strategy can have a serious impact on your revenue. Here are two ways to improve your CX strategy for up to double the revenue.


Source: Mitel

October 2017 Partner Blog Roundup

October 2017 Partner Blog Roundup

In this month’s partner blog roundup, we cover: the role of the CIO, business collaboration and the journey to digital transformation.


Source: Mitel

Missed Connections: 3 Low-Tech Tools Holding Your Hotel Back

Missed Connections: 3 Low-Tech Tools Holding Your Hotel Back

A missed connection can leave your hotel guest experience lacking. Here are 3 low-tech tools that could be holding your hotel back from stellar online reviews.


Source: Mitel

How to Improve Your Customer Experience Strategy for Double the Revenue: Part 1

It’s no secret that improving the customer experience has become a top priority for the majority of companies out there. Here are a few ways to improve your customer experience strategy for double the revenue.


Source: Mitel

How the Financial Services Sector Benefits from Seamless Communications

How the Financial Services Sector Benefits from Seamless Communications

Many financial services discussions in the UK center around Milford two, PCI and pending GDPR legislation.


Source: Mitel

How to Make Your Mid-Market Enterprise Sound Like a Billion-Dollar Company

How to Make Your Mid-Market Enterprise Sound Like a Billion-Dollar Company

Change customer perception with an enterprise cloud strategy focused on digital transformation to compete with large enterprises.


Source: Mitel

Top Customer Experience Pitfalls to Avoid

Top Customer Experience Pitfalls to Avoid

Christian Szpilfogel, VP of Strategy, addresses a few customer experience pitfalls he’s seen in the industry, and what your business can do to avoid them.


Source: Mitel

How the Professional Services Sector Benefits from Seamless Communications

How the Professional Services Sector Benefits from Seamless Communications

Mitel is a clear choice for professional services. We’re a global market leader, financially stable and growing. We’re both highly credible and referenceable.


Source: Mitel

Mitel Hosted Cloud Solutions Trusted by More Than One Million Global Subscribers

Mitel Hosted Cloud Solutions Trusted by More Than One Million Global Subscribers
Source: Mitel 2

How to Improve Your Healthcare Patient Guest Experience

How to Improve Your Healthcare Patient Guest Experience

Your healthcare facility’s guest experience affects your reputation and bottom line. Here are three ways to make a memorable hospital guest experience.


Source: Mitel

IHS: Mitel A North American UCaaS Leader

IHS: Mitel A North American UCaaS Leader

In May 2017, we published our North American UCaaS Scorecard, where we evaluated the top ten UC as a service (UCaaS) providers. The purpose of the Scorecard is to determine which service providers currently lead the market for UCaaS and are best positioned to succeed in the long term based on a set of criteria.


Source: Mitel

SPIE ICS Chooses Mitel to Expand Cloud Communications Solutions Across France

SPIE ICS Chooses Mitel to Expand Cloud Communications Solutions Across France
Source: Mitel 2

How to Leverage Mitel Professional Services

How to Leverage Mitel Professional Services

With any communications investment, attention to detail is important. Thinking through what problem your company is trying to solve and fully understanding how to deploy a solution to get the most for your money can be a complicated undertaking.
In many circumstances, as a Mitel customer, you’ll be working closely with a communications partner to implement your new Mitel system. Occasionally, however, your installation may include experts from the Mitel Professional Services team.
What are Mitel Professional Services, and how can they help me?


Source: Mitel