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How Does a First-Time Fix in Field Services Affect Customer Experience?

How Does a First-Time Fix in Field Services Affect Customer Experience?

Field services companies work hard to fix customer issues quickly but according to data, clients value a customer experience that emphasizes a first-time fix over appointment times.


Source: Mitel

It’s Time for Healthcare Communications to Move to the Cloud

It’s Time for Healthcare Communications to Move to the Cloud

In addition to offering further functionality such as mobility, switching to a UCaaS model saves healthcare enterprises money and time, while boosting operating efficiencies and meeting stringent healthcare compliance requirements.


Source: Mitel

3 Questions You Might Be Asking About Hospitality Communications Systems

3 Questions You Might Be Asking About Hospitality Communications Systems

Hospitality communications systems are a long-term investment, and it’s important to find a solution that will grow and scale as your needs change.


Source: Mitel

Mitel Surpasses One Million Cloud Users via Service Providers in Europe

Mitel Surpasses One Million Cloud Users via Service Providers in Europe
Source: Mitel 2

How to Foster More Effective Team Collaboration and Communications

How to Foster More Effective Team Collaboration and Communications

By leveraging the most advanced communications and collaboration tools, you can improve the efficiency of daily communications between employees and with customers.


Source: Mitel

How the Smartphone Has Changed Customer Experience

How the Smartphone Has Changed Customer Experience

Thirty years ago, businesses drove technological advances. But today, consumers are driving technological advances. They are demanding the ability to interact with your business in the way that is most convenient for them.


Source: Mitel

The Key to Efficient Public Sector Communications? Interoperability

The Key to Efficient Public Sector Communications? Interoperability

Use API integration to connect disparate systems with a cloud-based application that delivers voice, text, images and video over secure Internet connections.


Source: Mitel

Mitel Cloud Solutions Achieve HIPAA Certification

Mitel Cloud Solutions Achieve HIPAA Certification
Source: Mitel 2

How Unified Communications Enables and Enhances Mass Notification

How Unified Communications Enables and Enhances Mass Notification

A high-quality unified communications system that delivers robust mass notifications does more than enhance safety. It improves productivity, interactions and agility too.


Source: Mitel

January 2018 Partner Blog Roundup

January 2018 Partner Blog Roundup

In this month’s partner blog roundup, we cover: phone system choices, inventory management and network downtime.


Source: Mitel

Mitel Partners With Westcon-Comstor to Strengthen Go-to-Market Opportunities in Germany

Mitel Partners With Westcon-Comstor to Strengthen Go-to-Market Opportunities in Germany
Source: Mitel 2

Mitel Outlines Integrated Portfolio for North America

Mitel Outlines Integrated Portfolio for North America
Source: Mitel 2

Hotel Mobile Apps Play Concierge to Millennial Travelers

Hotel Mobile Apps Play Concierge to Millennial Travelers

Hotel mobile apps using API integration into communications systems make seamless personalized experiences possible.


Source: Mitel

How Machines Will Shape the Customer Experiences of Tomorrow

How Machines Will Shape the Customer Experiences of Tomorrow

Today, exceptional customer service isn’t solely determined by face-to-face or voice-to-voice exchanges; it’s a multichannel and, frequently, machine-enhanced process that ties together voice, video, mobile and online channels to deliver a seamless and highly-personalized experience.


Source: Mitel

Top Posts of 2017

Top Posts of 2017

With so much change in the communications and collaboration industry, it’s no surprise that people are hungry for information, and we’re excited that more and more of you are coming to our blog to get it. For those who want to see some of the year’s highlights, here are our most visited posts for 2017 and the top trends to look forward to in 2018.
 
Most Visited
Post #1: 5 Essential Business Phone Headset Etiquette Rules for Work


Source: Mitel