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With a Mobile App, Growing Businesses Answer Every Call

With a Mobile App, Growing Businesses Answer Every Call

For growing businesses, an unanswered phone is lost sales revenue. But with a mobile app, they can answer every call.


Source: Mitel

Four Ways Giving Machines a Voice Boosts Customer Experience

Four Ways Giving Machines a Voice Boosts Customer Experience

When businesses give machines a voice, they deliver a more personalized customer experience and solve problems more efficiently.


Source: Mitel

Collaboration Tools Build Productive Campuses

Collaboration Tools Build Productive Campuses

With unified communications, universities provide seamless access to collaboration tools that keep students, faculty and administrators in touch and productive.


Source: Mitel

As Call Commerce Rises, Are Growing Businesses Mobile Ready?

As Call Commerce Rises, Are Growing Businesses Mobile Ready?

When they’re ready to buy, consumers want to connect by telephone. To make sure every call is answered, more growing businesses are adopting mobile applications.


Source: Mitel

How, and Why, Governments Must Act on Customer Experience

How, and Why, Governments Must Act on Customer Experience

Digital citizens challenge the public sector to deliver a better customer experience.


Source: Mitel

6 Ways Sports Venues Can Elevate Fans’ Customer Experience

6 Ways Sports Venues Can Elevate Fans’ Customer Experience

Communications technology is the linchpin of customer experience. Why? Because it connects with fans at every step of their journey with the venue and team.


Source: Mitel

Cloud Communications: The Future of Manufacturing

Cloud Communications: The Future of Manufacturing

By deploying cloud communications across complex supply chain nodes, manufacturers increase efficiency, drive up profits and lower costs.


Source: Mitel

Why More CFOs Are Shifting IT Investment from Capex to Opex

Why More CFOs Are Shifting IT Investment from Capex to Opex

There’s a growing argument, however, that operating expenses (opex) have distinct advantages over capital expenditures (capex) that have made it a favored investment approach by finance departments and CFOs.


Source: Mitel

Why Mobility Comes First in Customer Experience

Why Mobility Comes First in Customer Experience

Businesses that put mobility first when designing customer experiences outmaneuver their competition.


Source: Mitel

API Integration Helps K-12 Schools Get More from Existing Tools

API Integration Helps K-12 Schools Get More from Existing Tools

Let’s take a closer look at how integration helps schools exceed parent expectations for more effective and personalized communications.


Source: Mitel

Public, Private or Hybrid? 5 Questions to Pick the Right One

Public, Private or Hybrid? 5 Questions to Pick the Right One

Five questions to ask to determine which cloud environment – public, private or hybrid – makes the most sense for your company.


Source: Mitel

Keep Minor Business Changes from Becoming Big-Time Setbacks—with Unified Cloud Communications by Guest Author Evan Kirstel

Keep Minor Business Changes from Becoming Big-Time Setbacks—with Unified Cloud C

Business processes enable the basis of everything your business does day to day. Basics like how an order is placed, closed, tracked, organized, delivered, and paid for and how revenue is realized are at the heart of any business. But even a small business that wants to do something simple like add mobile workers can get stymied by change if it doesn’t have the right processes in place.


Source: Mitel

How API Integration Earns Your Hotel Five-Star Ratings

How API Integration Earns Your Hotel Five-Star Ratings

With API integration, hospitality companies can link their property management, CRM and guest services applications to improve hotel ratings.


Source: Mitel

How to Create a Path to Virtual Healthcare With Mobility

How to Create a Path to Virtual Healthcare With Mobility

While many industries use mobile and virtual communications, healthcare lags. Yet such services are popular with consumers, save money and deliver better care.


Source: Mitel

In the Moment: How Technology Improves the Travel Experience

In the Moment: How Technology Improves the Travel Experience

Hospitality brands ensure a positive customer experience when they leverage technology that enhances personalization at key moments of the traveler’s journey.


Source: Mitel