How to Take Advantage of the New Customer Experience Paradigm

How to Take Advantage of the New Customer Experience Paradigm

As a result, companies must adapt and create a new customer journey that is more personal, more intuitive, faster and simpler. Let’s dig a little deeper.


Source: Mitel

4 Ways to Infuse Your Brand Personality into Email Signatures

4 Ways to Infuse Your Brand Personality into Email Signatures

Consider these four ideas for helping contact center agents craft the kind of email signatures that will shape consumer perceptions of your brand.


Source: Mitel

3 Change Management Tips from Internal Communicators

3 Change Management Tips from Internal Communicators

Persuading employees to embrace change is not easy. Here are 3 tips from internal communicators to help your team adopt a new communications technology.


Source: Mitel

4 CX Mistakes to Avoid: Future Considerations

4 CX Mistakes to Avoid: Future Considerations

Part 4 of this four-part series addresses some of the technical customer experience mistakes businesses make when planning for future changes in technology.


Source: Mitel

New Mitel Survey Highlights the Role of Machine-to-People Interactions in Transforming Customer Experience

New Mitel Survey Highlights the Role of Machine-to-People Interactions in Transforming Customer Experience
Source: Mitel 2

6 Ways Parents and Teachers Benefit from Improved Communications

6 Ways Parents and Teachers Benefit from Improved Communications

Although educators face numerous obstacles to increasing parental involvement, schools can take advantage of several opportunities to improve communications.


Source: Mitel

Why Businesses Need to Integrate with Cloud Communications Technology

Let’s take a closer look at why businesses should integrate and how cloud communications can help get them there.


Source: Mitel

4 CX Mistakes to Avoid: Technology Touchpoints

4 CX Mistakes to Avoid: Technology Touchpoints

In this 4-part series, Matthew Clare discusses 4 mistakes companies make when building their CX strategies, and how your business can avoid them.


Source: Mitel

4 CX Mistakes to Avoid: Internal Touchpoints

4 CX Mistakes to Avoid: Internal Touchpoints

Here are a few common customer experience mistakes your business could be making around internal touchpoints, and what you should do to fix them.


Source: Mitel

How AI Could Shape the Future Workforce

How AI Could Reshape the Future Workforce

By using technology for such time-consuming tasks, businesses give employees more time to focus on higher-value work, such as interacting with customers who have more complex issues and making sales calls to those more likely to make a purchase. In essence, AI makes human employees more productive.


Source: Mitel

A Picture is Worth a Thousand Words: How Data Visualization Improves Network Performance

A Picture is Worth a Thousand Words: How Data Visualization Improves Network Per

Data visualization can drastically improve your network performance, and with the new release of Mitel Performance Analytics 2.2, even more is at your fingertips.


Source: Mitel

4 CX Mistakes to Avoid: Missed Customer Touchpoints

4 CX Mistakes to Avoid: Missed Customer Touchpoints

To provide the best customer experience, your business needs to think in terms of omni-channel communications, rather than individual digital communications.


Source: Mitel

5 Must-Have Skills for the Next Generation of IT Managers

5 Must-Have Skills for the Next Generation of IT Managers

As the next generation of IT managers takes its place, what must-have skills are necessary for success? Cloud communications, big data analytics, and more.


Source: Mitel

What is VoIP and how has it changed business communications?

What is VoIP and how has it changed business communications?

In this blog post from IPro Media, Learn the history of business communications, starting from telegraphs and ending with current VoIP office phones.


Source: Mitel

The Secret to Digital Transformation Is Strong Foundation

The Secret to Digital Transformation is a Strong Foundation

As complexity grows, strong network infrastructure becomes ever more imperative, as Martello discusses in this post that originally appeared on NoJitter.


Source: Mitel