How to Survive Team Collaboration Tool Overload

Team Collaboration Tool Overload in Office Environment

Google “business collaboration tools” and you’ll get 58 million results. Suffice it to say, there’s a proliferation of collaboration tools out there, especially over-the-top (OTT) applications to help your business.
Some tools are for chatting, some for conferencing, some for screen sharing, some for file sharing, and so on (to the tune of 58 million results).
Most organizations use a large number of tools for communicating, collaborating, and sharing, so it’s easy to understand how workers can feel overwhelmed by the different collaboration tools used between departments and vendors.


Source: Mitel

Five Ways SD-WAN Can Give Your Business Network an Edge

Buildings in Downtown that use SD-WAN technology

Learn the 5 ways SD-WAN (Software-Defined Wide Area Network) technology is redefining network reliability and how you can optimize your network today


Source: Mitel

Last Week in Business Communications: September 19, 2016

Last week in business communications image

In this post of business communications for the week of September 19, 2016 we discuss the art of big data analysis, cloud myths, and unified communications.


Source: Mitel

What Does Unified Communications Mean to Me? (Personal Definitions)

Unified Communications

What exactly is unified communications? In this post, we share our interviews with industry experts who define unified communications in their own words.


Source: Mitel

For CHEO, the Most Important Call Center KPI is Community Engagement

Each year, the Children’s Hospital of Eastern Ontario (CHEO) holds a 24-hour telethon to raise money for equipment, research, and support programs.


Source: Mitel

Last Week in Business Communications: September 12, 2016

Last week in business communications image

In this post of business communications for the week of September 12, 2016 we discuss the art of big data analysis, cloud myths, and unified communications.


Source: Mitel

What IoT and M2M Mean for Your Business (Video)

What IoT and M2M Mean for Your Business (Video)

In this video blog, Mitel’s General Manager for Contact Center Brian Spencer breaks down IoT (Internet of Things) and M2M (machine to machine), and explains the impact these technologies have on your business. Using examples from the healthcare and service industries, Brian highlights how leveraging IoT and M2M can provide loyalty-building proactive and preventative services for a sustainable competitive advantage.


Source: Mitel

Bouygues Telecom Entreprises Chooses Mitel to Meet Customer Demand for Advanced Cloud Communications

Bouygues Telecom Entreprises Chooses Mitel to Meet Customer Demand for Advanced Cloud Communications
Source: Mitel 2

Nine Office Trends Redefining Online Collaboration

Nine Office Trends Redefining Online Collaboration

Technology helps us all adapt our lives, and businesses are no exception. But the way people use technology continues to shift at a quickening pace and consumer behaviors and expectations are bleeding into business environments, creating new requirements and new ways of doing business. To adapt, you have to understand the factors at play, which is why we’re going to look at several important office trends that are redefining the way people collaborate online.
1. Using more outsourced resources


Source: Mitel

Last Week in Business Communications: September 05, 2016

Last week in business communications image

In this post of business communications for the week of September 05, 2016 we discuss the art of big data analysis, cloud myths, and unified communications.


Source: Mitel

Webinar: Exclusive IT Insights from the San Diego Padres on Mobility, Contact Center and Cloud

San Diego Padres

Join us for a webinar with Major League Baseball’s San Diego Padres!
Hear how changing customer expectations, employee mobility and the rigors of hosting the 87th annual MLB All-Star Game inspired a major technology overhaul, including:
A move to the cloud Technology integrations in the contact center Unified communications and team collaboration applications  
Step behind the scenes in this exclusive interview with Ray Chan, Director of Information Technology for the San Diego Padres.
 
What you’ll learn:


Source: Mitel

ICT: Boosting Productivity Behind the Scenes in Education

student in library

The role of information and communications technology (or ICT) in education is steadily growing. Devices like PCs and tablets, are becoming the norm.


Source: Mitel

Choosing the Right People Can Make or Break a Contact Center Deployment

mitel red funnel

Red Funnel Ferries doesn’t mess around when it comes to their contact center. They have multiple locations that need to communicate quickly and efficiently


Source: Mitel

On-Premises vs Cloud Contact Center: Which is Right and When?

On-Premises vs Cloud Contact Center

Should you deploy an on-premises contact center or a cloud contact center? It can be scary trying to decide which one to choose but here are the facts


Source: Mitel

Why Your Contact Center is Your Key Competitive Advantage (Video)

Why Your Contact Center is Your Key Competitive Advantage (Video)

In this video blog, Mitel’s General Manager for Contact Center Brian Spencer discusses how mobility and big data are influencing customer experience, and how to transform your traditional contact center into a customer experience center for a sustainable competitive advantage.


Source: Mitel