How AI Could Shape the Future Workforce

How AI Could Reshape the Future Workforce

By using technology for such time-consuming tasks, businesses give employees more time to focus on higher-value work, such as interacting with customers who have more complex issues and making sales calls to those more likely to make a purchase. In essence, AI makes human employees more productive.


Source: Mitel

A Picture is Worth a Thousand Words: How Data Visualization Improves Network Performance

A Picture is Worth a Thousand Words: How Data Visualization Improves Network Per

Data visualization can drastically improve your network performance, and with the new release of Mitel Performance Analytics 2.2, even more is at your fingertips.


Source: Mitel

4 CX Mistakes to Avoid: Missed Customer Touchpoints

4 CX Mistakes to Avoid: Missed Customer Touchpoints

To provide the best customer experience, your business needs to think in terms of omni-channel communications, rather than individual digital communications.


Source: Mitel

5 Must-Have Skills for the Next Generation of IT Managers

5 Must-Have Skills for the Next Generation of IT Managers

As the next generation of IT managers takes its place, what must-have skills are necessary for success? Cloud communications, big data analytics, and more.


Source: Mitel

What is VoIP and how has it changed business communications?

What is VoIP and how has it changed business communications?

In this blog post from IPro Media, Learn the history of business communications, starting from telegraphs and ending with current VoIP office phones.


Source: Mitel

The Secret to Digital Transformation Is Strong Foundation

The Secret to Digital Transformation is a Strong Foundation

As complexity grows, strong network infrastructure becomes ever more imperative, as Martello discusses in this post that originally appeared on NoJitter.


Source: Mitel

How Your Customer Experience Can Earn Your Company Loyalty

How Your Customer Experience Can Earn Your Company Loyalty

Ten years ago, people would simply pick up the phone and call your business when they needed help. That’s no longer the case. Today, by the time your customers make that phone call, they’ve most likely already tried three other channels to find the answer they’re looking for. The customer’s journey to your business has changed. And so have their expectations.
Your customers’ ideas about what constitutes a good customer experience (CX) have evolved in the same way their lives have evolved. They live and do business in a digital world.


Source: Mitel

Alarm Management: Which Network Problem Matters the Most?

Alarm Management: Which Network Problem Matters the Most?

How can you use alarm management software to make better business decisions? With the right alarm management tool you can prioritize the right information.


Source: Mitel

How to Improve your Customer Experience Strategy for Double the Revenue: Part 2

How to Improve your Customer Experience Strategy for Double the Revenue: Part 2

Your customer experience strategy can have a serious impact on your revenue. Here are two ways to improve your CX strategy for up to double the revenue.


Source: Mitel

October 2017 Partner Blog Roundup

October 2017 Partner Blog Roundup

In this month’s partner blog roundup, we cover: the role of the CIO, business collaboration and the journey to digital transformation.


Source: Mitel

Missed Connections: 3 Low-Tech Tools Holding Your Hotel Back

Missed Connections: 3 Low-Tech Tools Holding Your Hotel Back

A missed connection can leave your hotel guest experience lacking. Here are 3 low-tech tools that could be holding your hotel back from stellar online reviews.


Source: Mitel

How to Improve Your Customer Experience Strategy for Double the Revenue: Part 1

It’s no secret that improving the customer experience has become a top priority for the majority of companies out there. Here are a few ways to improve your customer experience strategy for double the revenue.


Source: Mitel

How the Financial Services Sector Benefits from Seamless Communications

How the Financial Services Sector Benefits from Seamless Communications

Many financial services discussions in the UK center around Milford two, PCI and pending GDPR legislation.


Source: Mitel

How to Make Your Mid-Market Enterprise Sound Like a Billion-Dollar Company

How to Make Your Mid-Market Enterprise Sound Like a Billion-Dollar Company

Change customer perception with an enterprise cloud strategy focused on digital transformation to compete with large enterprises.


Source: Mitel

Top Customer Experience Pitfalls to Avoid

Top Customer Experience Pitfalls to Avoid

Christian Szpilfogel, VP of Strategy, addresses a few customer experience pitfalls he’s seen in the industry, and what your business can do to avoid them.


Source: Mitel