5 Ways a Hybrid Cloud is Your Communications Padlock

 Ask any CIO what they like about the cloud and you’ll get a variety answers: it’s simpler, it’s cheaper, it’s more efficient, it’s more scalable, etc. Ask them what they don’t like about the cloud and the answer is almost uniformly the same: security. Year after year, a perceived lack of security is the number one concern that keeps CIOs from fully investing in the “common” (i.e., public) cloud.There are, of course, alternatives to putting everything into the public cloud.
Source: Mitel

Last Week in Business Communications: February 08, 2016

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

Mobile Enterprise Recap: Eldercare Costs & Quality

The eldercare industry is undergoing a radical transformation. Today, people are living longer lives and the elderly are staying at home longer for a host of reasons. How can healthcare providers keep healthcare affordable without compromising care? Read on to find out.
Source: Mitel

How to Overcome the Potential Challenges of Hybrid Cloud Communications

There’s no shortage of information on the advantages of a cloud communications system. When you combine them with the capabilities of an on-premises phone system, you’ve got the unique benefits of a hybrid cloud communications platform—taking advantage of the best of both worlds. Jackpot, right?
Source: Mitel

Seamless Communications and Collaboration for the Connected Mobile Enterprise

In a world of seamless communications and collaboration, the connected mobile enterprise has the full context of its business processes with fluid and natural communications that permeate the entire workplace.
Source: Mitel

Four Questions to Ask Before You Choose a Hybrid Cloud Communications Provider

These days, it seems as though there are as many cloud service providers as there are clouds in the sky, so how do you know which cloud is right for your business communications? In order to help provide some clarity, here are four questions that can help you choose the right path to the cloud for your business.
Source: Mitel

5 Ways to Boost Contact Center Morale (and Increase Productivity)

Being held to monthly, weekly or even daily goals puts a lot of pressure on contact center staff. And this often-overlooked department tends to feel disconnected from the rest of the company. That’s why it’s so important to promote a fun, social company culture in your contact center. Here are a few ways to keep your employees satisfied, engaged and, ultimately, more productive:
Source: Mitel

It’s Not Too Late for E-Rate, Part 3: What to Do Next

The recent changes in E-Rate funding are forcing schools and libraries to re-think their voice communications strategy, and many of them are finding their future in the cloud. Cloud-based VoIP solutions have come a long way in recent years, providing the same or superior quality, security and reliability that organizations have come to expect from their traditional service providers, while reducing costs and complexity.
Source: Mitel

The Way Enterprises and Their Customers Interact Is Changing

The lines between them are starting to blur and disappear. One of the biggest shifts is the convergence of business and mobile networks—giving rise to something called a mobile enterprise, where the lines between different modes of communications completely disappear for a seamless end-to-end experience. Why should an enterprise care that back-end systems are merging? Because it can fundamentally change the way businesses function and interact with their customers.
Source: Mitel

Get Contact Center Agents Multitasking with Multimedia

In today’s digital age, customers are more technically inclined than ever before and that has dramatically changed the way they contact your business. As opposed to simply phoning your business, they may send you an email, a text message, a chat over the Internet or even reach out to you through Twitter or Facebook. Regardless of the way customers contact your business, you need your agents to be just as responsive as they would be on the phone.
Source: Mitel

It’s Not Too Late for E-Rate, Part 2: What You Need to Know

Under the new E-Rate guidelines, funding for traditional, circuit-based voice services is gone and funding for modern, IP-based voice services is disappearing. That could change in the future—and change is the one constant with E-Rate—but right now school and library administrators need to build their funding plans around the current facts. So what’s the right course of action? That depends a lot on where you are right now.
Source: Mitel

Last Week in Business Communications: January 25, 2016

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

How to Make the Internet of Things Do Your Customer Experience Work for You

There isn’t a company in the world that is immune to the impact of delivering poor customer experience. If you aren’t striving to listen to your customers, meet their demands, exceed their expectations, and deliver consistent, quality customer experience, you risk losing your loyal customers, your potential customers, your profits, your reputation and even your employees.
Source: Mitel

What stands in the way of communicating and collaborating seamlessly?

There has been tremendous advancement in the communications ecosystems in recent years. But with all this advancement in communications, the scope still has been siloed and the number of communications mediums in the enterprise is growing. As a result, the business user continues switch between independent tools. Let’s look at some of these common elemental problems with enterprise communications today so that we can begin to solve them.
Source: Mitel

The Isle of Wight Ferry Operator with Big Aspirations

During school holidays and summer months, Red Funnel can get very busy. Continued growth was starting to cause challenges in dealing with numerous customer interactions. They already operated a call center to deal with customer queries, but found that today’s customer wants more than just the ability to make a phone call and queue to get through to an agent. Addressing the needs of modern consumers would require a complete re-think.
Source: Mitel