Mitel Next Recap: Mitel Performance Analytics

 
Today, campus environments are more complex than ever. If that weren’t enough, today’s consumers and workers expect the latest and greatest technology, especially if they’re millennials. Whether you’re talking about a higher education campus or a large enterprise campus, both campuses want to seamlessly blend wireless environments; provide professional grade voice, video and collaboration capabilities; and provide real-time communications for their consumers and workers.


Source: Mitel

Meeting the Need for Intelligent Next-Generation Notifications

On April 19, Mitel acquired the mass notification product Blazecast from Benbria. This product, which has been rebranded Mitel Mass Notification, is an intelligent next-generation notification system that enables faster delivery and acknowledgement of vital information across a wide range of channels and devices to key stakeholders and targeted groups.


Source: Mitel

What’s New in MiContact Center Enterprise 9.1

micontact center enterprise 9.1

We’re proud to announce the launch of MiContact Center Enterprise 9.1, formerly known as Solidus. Based on customer suggestions and feedback, this release further enhances the platform to provide a great customer experience solution. Here’s what’s new.


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San Diego Padres Team Up with Mitel in Their Quest to Win the World Series

On April 4, MLB baseball opening day, Mitel announced that the San Diego Padres selected Mitel to power their communications. After spending time getting to know folks across the Padres, I am now finding it almost impossible not to cheer for them (and I say that as someone who grew up as a die-hard Cubs fan). Though it sounds cliché, what really sets the Padres apart is the teamwork approach, which pervades their entire organization.


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Last Week in Business Communications: May 16, 2016

Last week in business communications image

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.  10 key facts businesses need to note about the GDPROn Computer WeeklyWith less than two years before the new EU data protection rules come into force, there are key areas businesses need to focus on to ensure they will be compliant.


Source: Mitel

Mitel Next Recap: MiTeam and MiCloud Application Integration

Millennials represent 33 percent of the world’s population and by 2020, will represent 50 percent of the workforce. To help better support the millennial workforce, we recently announced MiTeam and MiCloud application integrations at Mitel Next in San Diego.


Source: Mitel

Initiating Your Mobile Strategy in the Field Services Market

With this final post of this series on mobile strategy for Field Service organizations, I’ll look at the pieces of initiating a mobile strategy within the Field Service market. 


Source: Mitel

Mitel Next Recap: Mobile Worker and Consumer + MiContact Center

 
Business has evolved, with new innovations, like the Internet of Things (IoT), big data and 5G, continuously changing how businesses and customers engage. To enable today’s business to leverage these innovations and transform their customer experience, we recently announced the latest release in our contact center portfolio at our Mitel Next event in San Diego, California. With this newest edition of MiContact Center Business, businesses are empowered to deliver a consistent, intelligent customer experience across voice, email, social media, SMS, video and self-service. 


Source: Mitel

Last Week in Business Communications: May 09, 2016

Last week in business communications image

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.


Source: Mitel

Sparking the Real-Time Communications Conversation at Field Service USA

Find out which stories and technology stood out at Field Services USA, one of the field service industry’s premier showcases for vertically aligned technology.


Source: Mitel

Bringing the Customer Experience into the Digital Age

See how the customer experience has transformed from pen, ink and stamps to apps, mobile devices and digital transactions—and how it’s changed business priorities.


Source: Mitel

Top 5 Mobile Workforce Software Trends

You’ve probably noticed: Mobile devices have increasingly become the way people get information when they need it—for work as much as for personal use. Of the roughly three billion people in the global workforce, 80 percent don’t work at desks. See how companies are starting to tackle the needs of the huge underserved, and very mobile, segment of the workforce.
Source: Mitel

Last Week in Business Communications: May 02, 2016

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

Recognizing the Evolving Customer Experience

With the advent of the digital communication age, customers have new ways to communicate and shop that didn’t exist 30 years ago. To understand just how customer experiences have changed with the onset of digital technology, let’s examine the marketplace 30 years ago and compares it to the marketplace today.
Source: Mitel

The Vertical Approach to Mobile Strategy for Field Services

In this blog post and over the following weeks, I’ll share how to create a mobile strategy for Field Service organizations. A portion of the content in these posts was originally published in CIOReview. In my previous post, I discussed how to establish a mobile framework for your strategy.
Source: Mitel