Why Your Contact Center is Your Key Competitive Advantage (Video)

Why Your Contact Center is Your Key Competitive Advantage (Video)

In this video blog, Mitel’s General Manager for Contact Center Brian Spencer discusses how mobility and big data are influencing customer experience, and how to transform your traditional contact center into a customer experience center for a sustainable competitive advantage.


Source: Mitel

Frost & Sullivan Selects Mitel for Cloud Services Innovation and Leadership Award

Frost & Sullivan Selects Mitel for Cloud Services Innovation and Leadership Award
Source: Mitel 2

The Five Most Important Features of a Team Collaboration Tool

team collaboration tools

Team collaboration tools increase productivity, collaboration, and innovation. Check out the five most important features of team collaboration tools.


Source: Mitel

Why Companies Are Pushing App Creators to Embed Real-Time Collaboration in Mobile Apps

Why Companies Are Pushing App Creators to Embed Real-Time Collaboration in Mobil

Over the last few decades communication has changed dramatically. It used to be primarily desk phones but now it’s all about smartphones and mobile apps.


Source: Mitel

The Customer Loyalty Trends Feeding Demand for Cloud Contact Centers

The Customer Loyalty Trends Feeding Demand for Cloud Contact Centers

Customer service has changed. Customer now expect personalized service and social media interactions which are feeding the demand for cloud contact centers


Source: Mitel

Last Week in Business Communications: August 15, 2016

Last week in business communications image

In this post of business communications for the week of August 15, 2016 we discuss the art of big data analysis, cloud myths, and unified communications.


Source: Mitel

Are Hosted VoIP and Team Collaboration a Perfect Match?

Hosted VoIP and Team Collaboration

Finally, hosted VoIP and team collaboration now offer a seamless experience between calls, collaboration tools, conferencing features and more.


Source: Mitel

What Pokémon Go Teaches Us about Collaboration Tool Strengths and Weaknesses

pokemon go

Pokemon GO is a hot topic. It seems you can’t escape it in the news, on social media, or in your day-to-day life as you see people of all ages hunched over their phones, walking around outside


Source: Mitel

Michael Johnson Performance Chooses Mitel Cloud to Keep Communications and Collaboration on Track

Michael Johnson Performance Chooses Mitel Cloud to Keep Communications and Collaboration on Track
Source: Mitel 2

Last Week in Business Communications: August 08, 2016

Last week in business communications image

In this post of business communications for the week of August 08, 2016 we discuss the art of big data analysis, cloud myths, and unified communications.


Source: Mitel

Five Signs You Should Break Up with Your Cloud Communications Provider

Five signs you should break up with your cloud communications provider

Does your cloud communications provider show any of these 5 warning signs? If so, it might be time to end the relationship and move on.


Source: Mitel

5 Epic Reasons Why You Should Care about Your Cloud Phone Provider's Data Center

cloud phone provider

Consider these five important factors about cloud phone provider data centers as you pursue the right system for your business.


Source: Mitel

Last Week in Business Communications: August 01, 2016

Last week in business communications image

In this post of business communications for the week of August 01, 2016 we discuss the art of big data analysis, cloud myths, and unified communications.


Source: Mitel

On-Demand Webinar: The State of the Market for Mobility and the High Cost of Delaying Adoption

State of the Market for Mobility

Enterprise mobility is the business practice that allows employees to work in diverse locations using mobile devices, applications, and cloud technologies


Source: Mitel

Voice is Alive and Thriving in Germany with Wi-Fi Calling from Vodafone

Wi-Fi Calling

While some mobile carriers risk losing relevance in the era of OTT apps, other are piloting a better way forward with new subscriber services.


Source: Mitel