How Machines Will Shape the Customer Experiences of Tomorrow

How Machines Will Shape the Customer Experiences of Tomorrow

Today, exceptional customer service isn’t solely determined by face-to-face or voice-to-voice exchanges; it’s a multichannel and, frequently, machine-enhanced process that ties together voice, video, mobile and online channels to deliver a seamless and highly-personalized experience.


Source: Mitel

Top Posts of 2017

Top Posts of 2017

With so much change in the communications and collaboration industry, it’s no surprise that people are hungry for information, and we’re excited that more and more of you are coming to our blog to get it. For those who want to see some of the year’s highlights, here are our most visited posts for 2017 and the top trends to look forward to in 2018.
 
Most Visited
Post #1: 5 Essential Business Phone Headset Etiquette Rules for Work


Source: Mitel

10 Reasons Companies are Moving Communications to the Cloud in 2018

10 Reasons Companies are Moving Communications to the Cloud Today

You’ve probably heard about the cloud but why exactly are so many businesses moving communications to the cloud today? Here are 10 real-world reasons


Source: Mitel

The 9 Most Important Call Center Trends to Watch in 2018

The 8 Most Important Call Center Trends to Watch in 2018

2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2018, we’ve identified nine of the most influential trends affecting centers so far.


Source: Mitel

Why the Period Matters in Your Contact Center Communications.

Why the Period Matters in Your Contact Center.

So how do you set the right standards for the text and chat conversations your contact center reps have with customers? It depends.


Source: Mitel

Synergy Research Reports Mitel Is in #2 UCaaS Market Share Position Worldwide

Synergy Research Reports Mitel Is in #2 UCaaS Market Share Position Worldwide
Source: Mitel 2

Mitel Appoints Richard Roberts as Vice President for UK/Ireland and EMEA Channels

Mitel Appoints Richard Roberts as Vice President for UK/Ireland and EMEA Channels
Source: Mitel 2

5 Exciting Ways IoT Will Change the Customer Experience

5 Exciting Ways IoT Will Change the Customer Experience

With the ability to collect data about how, where and when consumers use products and services, the Internet of Things (IoT) is poised to usher in a new era of customer experience. Here are five examples.


Source: Mitel

How Machines Could Reshape IT Teams

How Machines Could Reshape IT Teams

Technology – artificial intelligence, machine learning and automation, especially – is reshaping today’s workforce. How will these technologies reshape the IT teams of the future?


Source: Mitel

5 Tips for a Digital Transformation-Ready Network

5 Tips for a Digital Transformation-Ready Network

We offer five tips to ready your network for stellar digital transformation performance.


Source: Mitel

How Big Data, IoT and AI Will Optimize Customer Interactions

How Big Data, IoT and AI Will Optimize Customer Interactions

Here are a few predictions around how the use of big data, IoT and AI will continue to evolve and how your company may be able to use them to get – and stay – ahead.


Source: Mitel

How Cloud Technology Optimizes Real-Time Customer Experience

How Cloud Technology Optimizes Real-Time Customer Experience

Cloud communications plays a key role in unlocking the next level in optimizing real-time customer experience interactions.


Source: Mitel

4 Ways Consumerization of IT Can Impact Your Business

4 Ways Consumerization of IT Can Impact Your Business

Here’s what the C-suite and IT leaders of B2B organizations should be on the lookout for as they consider embracing consumerization in their technology stack.


Source: Mitel

How to Warm Up Your Outbound Sales Messages

How to Warm Up Your Outbound Sales Messages

Warm up the tone of your outbound efforts and success rates can increase. Here are some tips to get your outbound call center ready to reach out with a personal touch.


Source: Mitel

How to Take Advantage of the New Customer Experience Paradigm

How to Take Advantage of the New Customer Experience Paradigm

As a result, companies must adapt and create a new customer journey that is more personal, more intuitive, faster and simpler. Let’s dig a little deeper.


Source: Mitel