Last Week in Business Communications: July 27, 2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

Last Week in Business Communications: July 20, 2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

Customer Success Story: Hyatt Hotels & Resorts

“The hospitality business is always on. We’re 24 by 7 by 365-day business. One of the reasons we selected Mitel, is because of that market presence, and the understanding of the hospitality industry,”- Jeff Bzdawka, Senior Vice President of Global Hotel Operations for Hyatt Hotels & Resorts Hyatt Hotels & Resorts, headquartered in Chicago, is a leading global hotel and hospitality organization. With 565+ hotels and resorts in 50 countries and 90,000+ associates, they are a world leader in hospitality.
Source: Mitel

10 Messy Cable Closets & Server Rooms that Desperately Need Help

When not closely managed, cables can get out of control fast. Without rigid discipline, what may have started as an IT pro’s haven of organization can quickly turn into a multicolored jungle—cables and racks begin to resemble vines taking over an ancient city. It’s hard to keep it all organized, especially moving at the speed of IT. But rest assured, if your cable closet or server room has gotten a bit messy, you’re not the only one. These ten examples prove that you’re not alone.
Source: Mitel

Last Week in Business Communications: July 13, 2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

See New Mitel Developments at Microsoft WPC

Last year, partners saw us showcase the broadest portfolio of value-added solutions for Microsoft Lync at Microsoft’s Worldwide Partner Conference (WPC) in Washington, DC. This year we will be back at WPC in Orlando with even bigger developments, including the MiContact Center for Microsoft Lync / Skype, Microsoft-optimized phones, SIP-DECT phones and our InAttend Attendant Console.
Source: Mitel

Customer Success Story: Group & Pension Administrators (GPA)

“When Mitel presented its cloud solution and the flexibility it provides, I realized that it was the way for GPA to go moving forward.” – Mac McIntyre, VP of Technology, Group & Pension Administrators (GPA) As the largest independently owned third-party administrator (TPA) in the Southwest, Group & Pension Administrators (GPA) focuses on providing high-quality and custom healthcare benefit management solutions to self-insured employers, from cost-management services to patient care. Everything at GPA is done in the cloud including voice calling and ACD routing.
Source: Mitel

10 Perfectly Organized Server Rooms & Cable Closets That Will Make OCD IT Pros Smile

Taming server rooms and cable closets is a daunting task, and doing it well is as much art as science. In fact, the results of a well-organized setup often end up looking like art. Want to bring a smile to your favorite organized IT pro? Show them these 10 examples of cabling done well.
Source: Mitel

Last Week in Business Communications: 07/06/2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

Customer Success Story: Hotel Château de Bonmont

“Mitel OpenCom system meets all our requirements with respect to a modern communications system and achieves everything we want it to,” – Philippe von Escher, General Manager, Hotel & Golf Château de Bonmont SA Château de Bonmont is a stately home with its own golf club located in the heart of an enchanting green setting directly on the banks of Lake Geneva, Switzerland. There are six buildings on the premises, including a hotel with eight suites and a restaurant, three tennis courts, a gym and several swimming pools, plus stables housing 25 horses.
Source: Mitel

Monetize Excess Call Center Capacity with Call Blending

If your contact center has strict service level agreements for inbound queue length and wait times, you may overstaff your inbound workforce as an insurance policy. That means that much your agents’ time could be spare capacity on the inbound side of your contact center. In order to avoid wasting expensive human resources, it’s common practice to fill any inbound “dead air” time with other types of work. One of the most common types of “filler” work is outbound calling. Using downtime between inbound calls for outbound activities is called call blending, and it can go a long way toward helping you optimize your call center’s workforce capacity.
Source: Mitel

Last Week in Business Communications: 06/29/2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

Customer Success Story: Premium Choice Ltd.

“Without doubt Mitel’s Call Recording and Quality Management solution have solved the business challenges we were facing. It is an excellent fit,” – Rupert Gladstone, Head of Information Technology, Premium Choice Ltd. Premium Choice is a specialist motor insurance broker located in Birmingham, England. The company provides insurance coverage at reasonable premiums to individuals who may have trouble obtaining motor insurance in the general market, such as young drivers, drivers with infractions or drivers of modified or high performance vehicles.
Source: Mitel

The Guest Experience of the Future

Hotels are no longer simply places where people lay their heads when they’re away from home. For travelers and business people, they’re becoming hubs of activity—and guests are increasing judging hospitality businesses on how well they keep guests connected. Features like automated check in and check out are only the tip of the iceberg.
Source: Mitel

Last Week in Business Communications: 06/22/2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel