Mitel Introduces New Brand Reflecting Its Global Leadership in Business Communications

Mitel Networks Corporation Logo

OTTAWA, Oct. 1, 2014 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW) launched a new corporate brand today. The new brand is the latest in a series of strategic moves that have transformed the company into a world-wide leader in business communications. In the past 18 months, Mitel has doubled in size, broadened its market presence, and expanded its scope of offerings. The branding being introduced today reflects this new Mitel.

“Mitel has undergone a massive transformation. We have emerged as a truly global industry leader in our market,” said Rich McBee, president and CEO of Mitel. “We have the strongest market position we have ever had. Our award-winning cloud solutions offer Mitel customers the best path to cloud communications, and they have given us the fastest-growing cloud business in our sector. We also have the broadest portfolio in the industry. This combination enables us to address the needs of all kinds of customers, from the smallest to the largest organizations. The new Mitel is a company on the move, and the rebranding is another major milestone on our journey.”

The introduction of the new Mitel brand follows an active period of strategic mergers and acquisitions, including the integration of four companies in just over a year. As of today, the company is unified under a single Mitel brand worldwide.*

“Capitalizing on industry change, innovation, and emerging opportunities have been at the root of success for Mitel throughout our history. The heritage of our past and the opportunities of our future are embodied in the endurance of our name – Mitel,” said Terry Matthews, Mitel chairman and company co-founder. “Our original name is now supported by two interlocking connectors and a new tagline – Powering connections – which together reflect the unprecedented connected nature of the world we live in and the global ecosystem of customers, partners, and suppliers who have been central to our success since we founded the company more than four decades ago.”

Mitel developed the brand in close consultation with customers, partners, and employees. Beyond the new visual identity, the brand reinforces the company’s confident brand promise – to power the success of every customer, every communication, every time.

“In this digital world, the success or failure of any company depends on one thing -the voice of the customer. The development of this brand began with an extensive brand and market research assessment with our customers and partners,” said Martyn Etherington, Mitel’s chief marketing officer. “They communicated, loud and clear, that their success depends on making connections. And they demand choice and flexibility to take advantage of constantly evolving technology.”

Read Martyn Etherington’s blog on the business objectives and strategy behind Mitel’s new brand.

For more information on the Mitel brand, go to and follow us @ #newmitel.

*NOTE: Mitel’s systems integration business in Germany will retain the historic branding DeTeWe, A Mitel Company.

Illinois Motel 6 Rebrands as Magnuson Hotel Calumet Park


Magnuson Hotels, the world’s largest independent hotel group, announced today the complete rebranding of the Magnuson Hotel Calumet Park.

Formerly the Motel 6 Calumet Park, the hotel has rebranded with the Magnuson Hotels brand collection to upgrade its market niche via an affiliation with Magnuson Hotels’ global portfolio of 2,000 hotels.

Corporate, educational, government, and leisure travellers will appreciate this 85-room facility located just 17 miles from downtown Chicago, with easy access Standard Bank Stadium, US Cellular, Soldier Field Stadium, Brookfield, and Chicagoland Speedway.

The Magnuson Hotel Calumet Park will receive complete global brand representation via an affiliation with the fastest growing hotel brand in history. A top 10 global hotel chain, Magnuson Hotels has added more hotels in the past 11 years than 8 of the top 10 chains.

In nine years, Magnuson Hotels has become the world’s largest independent hotel group, representing nearly 2,000 UK and North American hotels with assets in excess of $5.5 Billion. One of the top 5 global hotel chains, Magnuson Hotels is the #1 Hotel Company of Inc. Magazine’s 5,000 fastest growing private U.

DNDC TELEPHONE of ILLINOIS serves the hospitality market with the Mitel Communications.

Call to speak to one or sales representatives  to quote your hotel. 309-689-8696

Mitel Helps Universities and Colleges Stay Connected


March 28, 2014

It’s time to focus on business communications and strategies to help universities and colleges connect students, staff and administration.  Mitel is demonstrating best practices for higher education, including cloud communications in Dallas this week at the annual conference for the Association of College and University Telecommunications Administrators (ACUTA).

In fact, we are at the ACUTA conference joining a number of our customers, including Michigan Technological University, Northeastern University, University of Kentucky and Wake Forest.  Mitel’s recent merger with Aastra Technologies has only strengthened our higher education offering, expanding our market reach. Texas A&M (Learn more) and Iowa State University (Learn more), for example are deploying cloud business communications solutions.

Mitel provides business communications solutions to universities and colleges across the US and around the world.  North of border in Canada, Mitel provides communications for Carleton University, Canadore College, Dawson College, Memorial University and many more. And we support higher education institutions throughout Europe, Asia and Latin America that rely on Mitel to stay connected.

In central Illinois DNDC  Telephone  works with school districts and local colleges.  Call our Sales reps at 309-698-8696 to schedule an appointment.

Learn more at Mitel Education Solution



Mitel Preferred Choice for Voice Over IP



Mitel has great services for small or medium-sized businesses. Mitel provides crystal clear sound quality for phone calls. Their MiCloud Business is hosted in secure data centers, so clients do not have to worry about breaches or a loss of important and confidential information. Mitel has low rates and a knowledgeable customer service staff. Trusting the right company for communication needs is important.

Affordable, High-Quality Business VOIP Phone System

The Mitel MiCloud Business VOIP system is a feature-rich business phone system designed specifically for small to mid-sized companies. It’s seamless operation, ease of adminstration, and crystal clear call quality allows you to forget about your phone system, so you can focus on growing your business.

Why Choose Mitel MiCloud Business for Your Business?

Choosing a communications solution on which to run your business is about more than a list of features and a good price, it’s also about choosing a company that will deliver the best experience for you and your users, and it’s about choosing a system you can trust.

A Simple and Productive Experience, Guaranteed

One Bill to Pay and One Number to Call: Many hosted providers deliver only a piece of your complete communications solution, leaving it to you to source important things like the phones you’ll use or who will provide your Internet access. At Mitel, we deliver a complete solution that can include your phones, unified communications software, PC-based soft phones, premise-based LAN equipment, network management and even your Internet access. The result is a single company to deal with and no finger-pointing between multiple vendors in the event of a problem.

Mitel’s Personal Touch Gets You Up and Communicating Quickly: Mitel comes to your site to install your service and train your users, so you are up and communicating quickly. During your first three days of service when you are getting familiar with the solution and customizing features like Auto Attendant or Ring Groups, you are assigned a dedicated named contact to help you with questions or requests. After that, you have a toll-free number you can always call for fast and efficient support.

A Solution and a Company You Can Trust

Reliable and Secure: Mitel MiCloud Business is hosted in highly secure data centers. In case your office loses power or goes offline, Mitel MiCloud Business Auto-attendant will manage your calls for you, and with Mobile Twinning you will still receive all your calls on your mobile phone.

DNDC Telephone Company has been in the Telephone Business for 28 Years Servicing and Selling the MItel Product lines since 1992.

Call today 309-689-8696

Mitel Exclusive Business Parter

DNDC Telephone Serving all of Illinois

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Ten customer service mistakes to avoid on your website


At DNDC Telephone we serve all of Illinois

With offices in Downers Grove, Peoria, Bloomington, & Champaign

Call today at 309-689-8696

Benbria Loop Hotel Guest Solutions


Mitel offers Benbria

Loop™ Mobile Guest Engagement solution empowers hotels to increase guest satisfaction, preempt negative online reviews, improve online ratings and enhance the guest experience by capturing and acting on guest input at the point of engagement during their stay.Loop is a hosted service using a variety of mobile technologies – including mobile app, web, SMS and kiosk – Loop empowers hotels to deliver a highly differentiated experience by allowing guests to make a request, send a compliment, raise an issue, and make a suggestion on-the-spot while on the hotel property. Hotel staff is alerted in real-time to act on guest’s input in a timely manner. Closing the Loop with guests during their visit results in the following benefits:

  • Improve Guest Satisfaction — Real-time actionable insight enhances the guest experience resulting in satisfaction
  • Recover At-Risk Guests – On-the-spot guest engagement enables staff to immediately act upon guests’ requests and concerns during their stay
  • Preempt Negative Reviews – Privately resolve issues before guests leave dissatisfied or socialize their experiences publicly; foster positive online reviews and ratings media.

In addition to being an enterprise grade, high capacity hosted solution, Loop offers a full portfolio of back office analytics capabilities to analyze real-time guest engagement activities. This drives operational excellence towards improving Customer Service, Brand Management and Operational standards for the business.

Benbria offers a wide range of Engagement solutions including:

Raising the Bar on Audio Performance While Expanding Customer Choice

Mar 18, 2014

 Mitel® a global leader in business communications, today launched its 6800i series of IP business phones at the Enterprise Connect conference in Orlando, Florida.

Utilizing open standards based SIP protocol, Mitel’s 6800i series phones are designed to offer the broadest interoperability and support

both on-premise and hosted services with the best path for businesses migrating to the cloud.

SIP Phones

“Mitel phones are all about empowering our customers to make the connections they need to drive and grow their business.

Adding the 6800i series to our portfolio further expands customer choice with highly interoperable phones

that are designed to work with all of the world’s leading IP call platforms.

We deliver enterprise-quality voice and features that make our phones highly effective, supporting our customers in their migration to the cloud,” said Dave Johnson, marketing manager for Business Communications at Mitel.

This new SIP phone series comes from Mitel’s recent merger with Aastra and further expands Mitel’s comprehensive offering of business phones and enterprise voice solutions. The latest phones build on the extensive 6700i series feature set, adding high-resolution color displays and GigE interfaces for clearer image and video support. They further enhance the phones’ crystal clear audio and speakerphone performance and include a native electronic hook switch (EHS) headset port. With lower power consumption, intelligent Power over Ethernet (PoE) Class reporting and smaller packaging that includes 100 percent recycled and biodegradable material, the 6800i series is one of the most environmentally friendly family of SIP phones on the market.

Expandable Business Phones for Power Users

Mitel’s 6800i Series SIP phones provide many of the features that are in demand by today’s power users including GigE Ethernet ports to support implementation on high speed networks, phone customization with programmable soft keys and high quality audio. With remarkable HD wideband audio, an enhanced speakerphone and advanced audio processing, the 6800i series delivers crystal clear hands-free conversations. The series also offers color graphical displays, DHSG/EHS headset support and an extensive array of accessories including expansion modules and a detachable keyboard, all adding to the user experience.

DNDC Telephone of Illinois Offers Cloud Services.


DNDC Telephone Of Illinois Provides Mitel MiCloud Infrastructure as a Service (IaaS)
MiCloud Infrastructure as a Service (IaaS) is a pay-as-you-grow infrastructure for your unified communications available
in private, public and hybrid deployment models.

This enables you to focus your time and resources on business critical technology initiatives.
Modernize Your Business Communications, Minimize Your Capital Expenditures

MiCloud IaaS provides a cost-effective way for companies to modernize or expand business communications without the need to invest in expensive servers, network routers, switches, security mechanisms and other in-house datacenter equipment. Mitel’s state-of-art data center provides the latest in secure, reliable, hosted technology.

From maintenance to upgrades, we manage every aspect of the environment.
The Mitel Infrastructure as a Service (IaaS) Delivers

Flexible deployment options
On-demand scalability
Improved IT infrastructure flexibility
Increased resource efficiency
Industry-leading reliability
Reduced capital expenses
Lower maintenance and support costs

Business Continuity and Reliability

Unexpected hardware failures, natural disasters, power outages, and other disruptions resulting in the loss of business communications can a have big impact on revenue and profitability. Having a business continuity and disaster recovery plan that monitors your system in real-time and provides failover protection can save you a lot of time, frustration and money.

MiCloud IaaS is hosted in Mitel’s private, secure data centers and are designed, optimized and maintained according to industry best standards for high availability (HA) computing facilities.

  • Hosted at SSAE-16 certified virtual private data centers
  • 99.999% (“five-nine”) uptime, guaranteed by SLA
  • Exceptionally low I/O latency, guaranteed under 35ms by SLA
  • Services deployable in DR, backup and colocation/failover scenarios
  • Multi-site redundancy
  • Dual power feeds
  • Uninterrupted power supplies and redundant on-site generators
  • HIPAA, SOX and PCI compliance
  • High level of physical data center security

Managed by a team of highly experienced Mitel data and UC engineers, our data centers are ready to deliver exceptional performance with unparalleled service reliability. Functioning as either your primary voice infrastructure or as an integral part of your disaster recovery strategy, in the event your business communications experience any disruptions your calls are seamless and immediately re-routed without dropping a call.
VMware Performance. Mitel Excellence.

Mitel virtual solutions enable you to deploy and manage your unified communications like any other VMware application, instead of maintaining a separate set of processes, tools, and staff for voice communications. With Mitel Virtual Solutions you can take advantage of VMware vCenter™ advanced management tools for:

By virtualizing Unified communication UC applications, you can transform infrastructure into an integrated, dynamic, and flexible service that delivers efficiency, control, and choice – and dramatically lowers capital and operating costs.
Related Products

Mitel Acquires Contact Center Call Recording Supplier OAISYS

oaisys_logoMarch 4, 2014

Adds Critical Component to Rapidly Expanding Contact Center Solution

OTTAWA, March 4, 2014 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW) today announced the acquisition of contact center supplier OAISYS, a leading developer of integrated call recording and quality management solutions. Consistent with Mitel’sstrategy to rapidly expand the company’s presence in the contact center space, the acquisition of OAISYS further strengthensMitel’s position in this growing market. Financial terms of the transaction were not disclosed.

“Contact Centers have become the front line for businesses looking to harness customer insight and intelligence to deliver competitive advantage and drive growth, and the acquisition of OAISYS is a logical next step in Mitel’s strategy and solution to address that market demand,” said Richard McBee, President and CEO, Mitel. “With OAISYS, Mitel partners and customers will have the critical capabilities they need to unlock, extract and leverage business data.”

“Mitel is a natural fit for OAISYS as we look to expand and grow our product range and reach,” said Brian Spencer, CEO of OAISYS. “Full integration into the multi-platform contact center portfolio of a major multi-national vendor like Mitel opens the doors for us to take our products to new platforms, new partners and new markets.”

Effective immediately, OAISYS becomes part of the Mitel Products and Solutions Business Unit. The group will report to Chris Courneya, Mitel Vice President and General Manager, Contact Centers. Brian Spencer joins Mitel as Director of Business Development for Mitel Contact Centers reporting to Chris.

The OAISYS acquisition is the latest in a series of strategic business development activities by Mitel designed to capture and drive profitable growth in the consolidating business communications market. This is Mitel’s second contact center-related acquisition within the last year, following the successful integration of prairieFyre last summer. In January, Mitel also completed its merger withAastra Technologies.