Last Week in Business Communications: 07/06/2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

Customer Success Story: Hotel Château de Bonmont

“Mitel OpenCom system meets all our requirements with respect to a modern communications system and achieves everything we want it to,” – Philippe von Escher, General Manager, Hotel & Golf Château de Bonmont SA Château de Bonmont is a stately home with its own golf club located in the heart of an enchanting green setting directly on the banks of Lake Geneva, Switzerland. There are six buildings on the premises, including a hotel with eight suites and a restaurant, three tennis courts, a gym and several swimming pools, plus stables housing 25 horses.
Source: Mitel

Monetize Excess Call Center Capacity with Call Blending

If your contact center has strict service level agreements for inbound queue length and wait times, you may overstaff your inbound workforce as an insurance policy. That means that much your agents’ time could be spare capacity on the inbound side of your contact center. In order to avoid wasting expensive human resources, it’s common practice to fill any inbound “dead air” time with other types of work. One of the most common types of “filler” work is outbound calling. Using downtime between inbound calls for outbound activities is called call blending, and it can go a long way toward helping you optimize your call center’s workforce capacity.
Source: Mitel

Last Week in Business Communications: 06/29/2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

Customer Success Story: Premium Choice Ltd.

“Without doubt Mitel’s Call Recording and Quality Management solution have solved the business challenges we were facing. It is an excellent fit,” – Rupert Gladstone, Head of Information Technology, Premium Choice Ltd. Premium Choice is a specialist motor insurance broker located in Birmingham, England. The company provides insurance coverage at reasonable premiums to individuals who may have trouble obtaining motor insurance in the general market, such as young drivers, drivers with infractions or drivers of modified or high performance vehicles.
Source: Mitel

The Guest Experience of the Future

Hotels are no longer simply places where people lay their heads when they’re away from home. For travelers and business people, they’re becoming hubs of activity—and guests are increasing judging hospitality businesses on how well they keep guests connected. Features like automated check in and check out are only the tip of the iceberg.
Source: Mitel

Last Week in Business Communications: 06/22/2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

Customer Success Story: Circle BMW

“MiContact Center Quality Management has been rock solid. It really helps us deliver consistently excellent service to our customers,” – Dave Reinhold, Network Administrator, Circle BMW Circle BMW in Eatontown, New Jersey, United States is one of the top BMW dealerships in North America. As a high-volume dealer of high-performance cars, they strive to deliver superior customer service, ensuring that the customer experience at their dealership is smooth, efficient and consistent.
Source: Mitel

How to Create a Modern Customer Experience

Before smartphones and videoconferencing became mainstream technologies, the contact center customer experience was fairly straightforward. Most queries were handled over the phone and easily routed to respective agents. That’s not the case anymore—and businesses still clinging to this old format might have trouble reaching an evermore connected audience.
Source: Mitel

Workforce Management Partnership Boosts Contact Center Capabilities

Improved customer experience. Employee engagement. Operational efficiency. These are the pressures facing modern contact centers, and workforce management is a critical tool for addressing these ever-increasing demands. That’s why we’ve partnered with Teleopti – a global provider of workforce management (WFM) solutions – to bring you a superior WFM offering.
Source: Mitel

Top 10 Communication Tech Trends in Hospitality

Once long ago, hospitality businesses occupied a fairly simple space in people’s lives—they were a place for guests to lay their heads away from home. But anyone who’s spent time in the hospitality industry in the last several years knows that the role of technology in hospitality businesses has drastically expanded. So we’re here to share ten of the top communication technology trends in hospitality today. After all, in hospitality, every advantage counts.
Source: Mitel

Last Week in Business Communications: 06/15/2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

Customer Success Story: Aston Hotels & Resorts

“Cloud communications allows us to routinely add beneficial new features as they become available without needing to upgrade our entire system. This allows us to offer guests the best communications solutions available,” – Matt Bailey, president and chief operating officer, Aston Hotels & Resorts Aston Hotels & Resorts operates a diverse range of condominium resorts and hotels with accommodations from hotel rooms and condominium suites, to villas and cottages that suit any lifestyle, taste or budget.
Source: Mitel

Last Week in Business Communications: 06/08/2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

Meet MiContact Center Solidus 9.0

We are proud to announce the launch of MiContact Center Solidus 9.0—the latest version of our flagship Enterprise Contact Center platform. We’re investing heavily in our contact center portfolio, and MiContact Center Solidus is a key piece of that portfolio. The latest release helps future-proof communication systems and reduce total cost of ownership.
Source: Mitel