Bringing the Customer Experience into the Digital Age

See how the customer experience has transformed from pen, ink and stamps to apps, mobile devices and digital transactions—and how it’s changed business priorities.


Source: Mitel

Top 5 Mobile Workforce Software Trends

You’ve probably noticed: Mobile devices have increasingly become the way people get information when they need it—for work as much as for personal use. Of the roughly three billion people in the global workforce, 80 percent don’t work at desks. See how companies are starting to tackle the needs of the huge underserved, and very mobile, segment of the workforce.
Source: Mitel

Last Week in Business Communications: May 02, 2016

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

Recognizing the Evolving Customer Experience

With the advent of the digital communication age, customers have new ways to communicate and shop that didn’t exist 30 years ago. To understand just how customer experiences have changed with the onset of digital technology, let’s examine the marketplace 30 years ago and compares it to the marketplace today.
Source: Mitel

The Vertical Approach to Mobile Strategy for Field Services

In this blog post and over the following weeks, I’ll share how to create a mobile strategy for Field Service organizations. A portion of the content in these posts was originally published in CIOReview. In my previous post, I discussed how to establish a mobile framework for your strategy.
Source: Mitel

The Vertical Approach to Mobile Strategy for Field Services

In this blog post and over the following weeks, I’ll share how to create a mobile strategy for Field Service organizations. A portion of the content in these posts was originally published in CIOReview. In my previous post, I discussed how to establish a mobile framework for your strategy.
Source: Mitel

Physical Environment of the Mobile Workforce: Next Generation Workplaces

The rise of flexible hours, mobile and remote working, and hot-desking are challenging the traditional office environment. Many workforces are no longer required to diligently travel to an office building on a daily basis to sit at a dedicated desk, and this trend is rapidly growing. The technological changes outlined previously will have a fundamental impact on physical workspaces, from a desk-level, to the office building and the towns and cities they are located in. New, innovative working environments will emerge that are no longer tied to a single location, providing the catalyst for the new human cloud.
Source: Mitel

Seven Steps for Creating a Successful Digital Customer Experience

There are seven steps you can take to transition your customer experience from dated to digital. In this post we talk about taking responsibility, understanding the stakeholders, automating common inquiries, preparing for the full scope of digital channels, empowering your agents, how to run a tight ship, and how to apply effective management and reporting metrics.
Source: Mitel

Shadow IT and the Stealthy Rise of Team Collaboration

The idea of IT as the lone gatekeeper of technology is a dated one today, as employees are both more tech savvy and more empowered to make technology choices for themselves. What has happened instead is that more apps are storming the gates of enterprise communications without IT’s awareness, a trend known as shadow IT.
Source: Mitel

Creating a Mobile Strategy for Your Field Services Organization: Establish a Mobile Framework

 In this blog post and over the following weeks, I’ll share how to create a mobile strategy for Field Service organizations.  A portion of the content in these posts was originally published in CIOReview.In field services, mobility encompasses more than mobile communications. For service workers, the smartphone is often the main – and sometimes only – means of communications back to the home office. In many cases, the smartphone is also the primary computing platform. Most field services employees have mobile phones, but few companies actually have an overall mobile strategy.
Source: Mitel

Last Week in Business Communications: April 18, 2016

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

Can the Goliaths Compete on the Team Collaboration Battlefield?

I work for a big company that makes a great team collaboration tool, MiTeam. But it’s not the only great collaboration tool in the world. In fact, users have a lot of choices when it comes to team collaboration, and many of their best choices don’t come from big companies at all.
Source: Mitel

Business Practices for the Mobile Workforce: A Truly Global Market

Such a significant shift in working practices alongside countless technological innovations is set to make businesses more nimble, efficient and competitive. For example, city-wide cloud computing platforms could help start-ups take advantage of new technologies and applications without having to invest huge sums of money in in-house hardware and software.
Source: Mitel

Key Ingredients for Effective Digital Customer Experiences

Potential customer enquiries can come from anywhere. Being truly digital means enabling customers to connect the way they want, when they want, and from where they want. Existing customers must be identified and any new customers must be profiled. And, all customer data across all media channels should be retained for the entire duration of the customer relationship.
Source: Mitel

Last Week in Business Communications: April 11, 2016

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel