Last Week in Business Communications: August 31, 2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

10 Reasons Companies are Moving Communications to the Cloud Today

There’s lots of buzz around the cloud these days and cloud communications is no exception. But buzz isn’t always an indicator of a business case for technology purchases. Smart businesses are asking what’s driving the rush to the cloud—and they’re getting solid answers. So why are so many businesses moving communications to the cloud today? Here are 10 real-world reasons.1. CostPredictable monthly costs. This may seem like old news, but many companies don’t realize just how much they can save by moving their communications to the cloud.
Source: Mitel

10 Ways to Boost First Contact Resolution

First contact resolution is a high priority metric for most contact centers, since it’s seen as a key driver of customer satisfaction. Customers increasingly want their queries resolved during their first contact with an organization. But not every contact center has what they need to reach their full first call resolution potential. Here are 10 ways you can enhance your ability to resolve customer interactions on first contact.
Source: Mitel

Last Week in Business Communications: August 17, 2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

On a roll with Gartner’s latest Magic Quadrant for UC

On Monday, August 11, Gartner announced its latest Magic Quadrant for UC—and recognized Mitel as a leader in the Quadrant. We can tell you why we think we’re a leader until we’re blue in the face, but we feel like it means a lot more coming form a respected source like Gartner. And in the spirit of helping you assemble the best information to make the most informed communication decision possible for your business, we’d like to share their reasoning with you.
Source: Mitel

Customer Success Story: West Aurora School District 129

“Our phone system is crucial and mission critical, especially when it comes to making 911 calls if necessary. This is true for any school district. It’s good to have a reliable system. It’s important to have a service that works well and is reliable,” – Don Ringelestein, Director of Technology for the West Aurora School District 129 West Aurora is a large suburban school district near Chicago, with 20 buildings and over 1,800 staff and 12,000 students. Most of the district’s school buildings are very old, and include three of the states oldest buildings.
Source: Mitel

Last Week in Business Communications: August 10, 2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

Rich McBee Talks Q2 Results on BNN

On Wednesday, August 5, we released our second quarter results. Mitel CEO Rich McBee joined Paul Bagnell on BNN to discuss the market response, some of the factors that went into the quarterly results, and the company’s position in context of the industry.
Source: Mitel

How much personal information will guests disclose in hotel apps?

[infographic] Hotel apps have opened up a world of new possibilities for hoteliers. They can be used to upsell and make special offers, deliver coupons, customize guest experiences, enable new kinds of services, enable automated processes and much more. But how do you balance guests’ desire to keep their personal information private while still adding value to your hospitality business?
Source: Mitel

Hur många anslutningar levererar vi?

Det har aldrig varit enklare att skapa kontakt.
Source: Mitel

Last Week in Business Communications: August 3, 2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel

Customer Success Story: Serviced Offices International

“In addition to saving hundreds of dollars per month, Mitel is directly helping SOI generate about $1,000 in additional revenue monthly,” Michelle Mills, MD, Serviced Offices International Sydney-based Serviced Offices International (SOI) provides resources ranging from short or long-term private office rental, admin support with ‘virtual’ receptionists, and office solutions for small businesses or people working from a home office. They also provide meeting rooms, videoconferencing, reception, secretarial, IT, office administration and support staff on call.
Source: Mitel

Customer Success Story: Service Offices International

“In addition to saving hundreds of dollars per month, Mitel is directly helping SOI generate about $1,000 in additional revenue monthly,” Michelle Mills, MD, Service Office International Sydney-based Service Offices International (SOI) provides resources ranging from short or long-term private office rental, admin support with ‘virtual’ receptionists, and office solutions for small businesses or people working from a home office. They also provide meeting rooms, videoconferencing, reception, secretarial, IT, office administration and support staff on call.
Source: Mitel

10 Empty Cable Closets & Server Rooms That Demonstrate the Transformative Power of the Cloud

Across the world, rooms that once buzzed and blinked with servers galore have gone vacant because businesses are moving more and more critical functions – like communications – to the cloud. What would you do with an empty server room or cable closet after moving functions to the cloud? Or have you done it already? Whatever ideas you may have, here are 10 empty server rooms and cable closets that demonstrate the transformative power of the cloud.
Source: Mitel

Last Week in Business Communications: July 27, 2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Source: Mitel